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🚗 Normal services running 💰 10% off for new customers with code HELLO10 ✈️Free Worldwide Delivery Available 🚗 Normal services running 💰 10% off for new customers with code HELLO10 ✈️Free Worldwide Delivery Available

Pole + Stretch

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Terms of trade

By trading on poleandstretch.com you accept the following terms *:
* We accept no liability for any printing errors.

General information

Pole + Stretch PMV
CVR. No. 38671243
Jægersborgvej 7, 4733 Sjolte, Tappernøje, Denmark
E-mail: info@poleandstretch.com
Tel. +4571791811 (Not customer service)


Payment

At www.poleandstretch.com we accept VISA / Dankort, Visa, Mastercard, Mobilepay Online, ApplePay and Paypal. Payment will be deducted when the item is shipped unless otherwise stated.

When purchasing goods from www.poleandstretch.com, personal information such as name, address and payment information must be entered. When your order is completed, you will receive an order confirmation by email.

Pole + Stretch uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outside parties.

When you place an order, you guarantee that all the information you provide is correct, that you are over the age of 18 and that you are an authorized user of the credit card used, and that there is sufficient funds to cover the purchase. Pole + Stretch PMV is responsible for the confidentiality of all customer information and guarantees that it will not be disclosed.

Delivery

We offer the following forms of delivery: DAO parcel shop & DAO distribution privately.

Orders will be shipped as soon as possible. Shipping is between 2-7 days. However, the expected delivery time may vary during busy periods, such as Black Friday and Christmas.

If you do not pick up your package a shipping fee of €10 will be charged.

If you have any further questions regarding your purchase, please contact us at the following email address: info@poleandstretch.com

Shipping prices

We use DAO, GLS & PostNord for sending your goods. The prices change according to your location.

Denmark*:
€6 - When you buy less than €70
Free - When you buy more than €70
Except the Faroe Islands

Europe:
€8 - When you buy less than €80
Free - When you buy more than €80

Worldwide:
€70 - When you buy less than €100
Free - When you buy more than €350

Return 

When you shop on www.poleandstretch.com you have 14 days full return policy. The 14-day return policy begins when you receive the item. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

Within 14 days of receipt, you must notify Pole + Stretch that you wish to cancel your purchase. The notice must be given by email: info@poleandstretch.com. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal. You cannot regret simply by refusing to receive the item.

You must return the item within 14 days after you have notified us that you wish to exercise your right of return.

In the case of return the goods must be properly wrapped. It is you who is responsible forf the goods during the return. Therefore, save a receipt and any track & trace number. You pay for the return expenses yourself.

You are liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you have to try the product in the same way as if you were in a physical store.

If the goods have been handled beyond what is described above, it is considered used and of impaired value. This means that when you cancel your purchase, you will receive a small portion or none of the purchase amount. It is up to Pole + Stretch to assess the condition of the product.

Please note that we do not receive returns via DAO as they deliver at night and thus outside our business hours.

If you regret purchasing, the goods must be returned to:

Pole + Stretch
Att. Lizbet Handrick
Jægersborgvej 7
4733 Sjolte, Tappernøje, Denmark

It can take up to 30 business days to process your return and before you receive your money back.

Exchange

If you wish to exchange your goods the same rules apply as explained in the paragraph of returns. Follow the procedure explained in the paragraph of returns.

Warranty

There is a 2-year warranty from purchase. The complaint must be made within 2 months after defects or deficiencies are found.

If you have a complaint, this must be sent to the email address: info@poleandstretch.com.

The e-mail must include a picture and a description of the complaint. In addition, the order number must be entered in the subject field.

Pole + Stretch covers return costs to a reasonable extent.

Complaints are not received if these are sent on demand. 

Discount codes

At www.poleandstretch.com there are regular discount codes as part of our marketing. These codes are valid for limited periods only and are subject to specific conditions.

When using a discount code, you must purchase for the specified minimum amount. Otherwise, the discount code will not be available. A forgotten discount code cannot be credited afterwards. Similarly, only one discount code can be used per day per order.

The discount codes are not personal and can be used by the holder. The discount codes have no cash value and cannot be redeemed for cash, vouchers or the like.

In the case of fraud, attempted fraud or in the case of suspected other illegal activities related to the redemption of discount codes, we are entitled to cancel the discount code, cancel the order where the discount code was used and block your opportunity to trade on www.poleandstretch.com forever.

Privacy

In order for you to enter into an agreement with Pole + Stretch, we need the following information:

  • Name
  • Address
  • Phone number
  • Email address

We register your personal data for the purpose of delivering the goods to you.

The personal data is registered with Pole + Stretch and stored for up to five years, after which the information is deleted.

When personal data is collected through our website, we ensure that it always happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.

The Director and staff of Pole + Stretch have access to the information recorded about you.

We do not store and transmit customer information encrypted.

As registered with Pole + Stretch, you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to info@poleandstretch.com.

We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.

Cookies

By using www.poleandstretch.com you agree that we use cookies. Cookies are used solely for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies og Privatlivspolitik

See more information about cookies in our cookies policy.

Appeals

Complaints about products can be sent to:

Competition and Consumer Authority
Carl Jacobsens Road 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.
ec.europa.eu

In the event of a complaint, our e-mail address must be stated: info@poleandstretch.com, as well as the website on which you purchased the item.